Shipping Policy

Last Updated: August 2026

This Shipping Policy applies to all orders purchased from www.lunorv.com. By placing an order, you agree to the following shipping terms.

1. Order Processing

All orders are processed within 1–3 business days (Monday to Friday), excluding weekends and holidays.
Our products contain built-in batteries, which may require additional carrier safety inspections and cause slight delays.

2. Shipping Fees & Methods

Shipping fees are automatically calculated and displayed at checkout based on your shipping location and package weight.
We offer standard international shipping and optional expedited shipping for most countries.

3. Delivery Time

Delivery times are estimated and not guaranteed:

• USA & Canada: 7–14 business days

• Europe & UK: 8–16 business days

• Other global areas: 10–20 business days

Delays may occur due to customs clearance, carrier delays, weather, or public emergencies.

4. Customs & Taxes

All international shipments may incur import duties, taxes, or clearance fees.
All customs charges are the responsibility of the buyer.
LUNORV does not cover or reimburse any import fees.

5. Order Tracking

Once your order ships, a tracking number and shipping confirmation will be sent to your registered email.
Tracking information may take 24–48 hours to update.

6. Shipping Issues

LUNORV is not responsible for lost, stolen, or delayed packages caused by third-party logistics, customs holds, or incorrect customer shipping addresses.
If you receive a damaged item, please contact our support team within 48 hours after delivery with photos for assistance.

7. Policy Update

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately after being posted on our website.

For shipping inquiries, please contact: support@lunorv.com