Terms of Service

1. Introduction

These Terms of Service (“Terms”) govern your access and use of the website www.lunorv.com, all related services, applications, and products offered by Lunorv (collectively referred to as “Service”).

Our products include but are not limited to smart rings, smart sleep eye masks, eye massagers, and smart wearable devices (the “Products”).

By browsing the website, registering an account, placing an order, purchasing, or using our Products, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms, please do not use our website or services.

2. Eligibility

• You must be at least 18 years old to use this website and purchase our products.

• If you are purchasing on behalf of a company, you confirm that you have the authority to bind that organization.

• You agree to use our website and products only for legal personal or commercial purposes.

3. Account Registration

• You may create a user account to place orders, track orders, and sync wearable device data.

• You are responsible for maintaining the confidentiality of your account, password, and all activities conducted under your account.

• You agree to provide accurate, complete, and up-to-date information.

• We reserve the right to suspend or terminate your account if we detect fraud, abuse, or violation of these Terms.

4. Product & Order Policy

4.1 Product Description

We strive to ensure all product descriptions, images, functions, sizes, and features on our website are accurate. Minor visual differences due to screen display and batch production are not considered product defects.

Our smart wearable devices are designed for daily health monitoring and relaxation assistance only, not professional medical equipment. All health data is for personal reference only.

4.2 Pricing

All prices displayed on www.lunorv.com are final prices (excluding taxes and shipping fees where applicable).
We reserve the right to adjust product prices at any time without prior notice.

4.3 Order Acceptance

After you place an order, we will confirm order acceptance via email. A sales contract is formed only after we successfully process and confirm your order.

5. Payment Terms

• All payments must be completed through our authorized third-party payment channels.

• We do not store your full credit card or payment credentials.

• You authorize us and our payment processors to charge the corresponding amount for your order.

• If payment fails, is disputed, or is fraudulent, we have the right to cancel your order.

6. Shipping & Delivery

• Shipping time and shipping fees depend on your destination country and shipping method.

• Delivery estimates on the website are approximate and not guaranteed.

• We are not responsible for delays caused by customs clearance, local logistics, weather, or uncontrollable international shipping factors.

7. Return, Refund & Warranty Policy

7.1 General Returns

Unused, unopened, and undamaged products can apply for return or exchange within the support period specified by local consumer protection laws.

7.2 Warranty

Lunorv provides standard manufacturer warranty for wearable devices and electronic accessories.
Warranty does not cover:

• Artificial damage, water damage, drop damage, or unauthorized disassembly

• Normal wear and tear during daily use

• Damage caused by improper use or modification

7.3 Refund Processing

Approved refunds will be returned through your original payment method within a reasonable processing cycle.

8. User Conduct

You agree not to:

• Use our website for illegal, fraudulent, or harmful activities

• Attack, interfere, or disrupt the website server and system

• Upload virus, malicious code, spam, or illegal content

• Infringe the trademark, copyright, intellectual property rights of Lunorv

• Abuse device functions or data systems for improper purposes

9. Intellectual Property Rights

• All logos, brand names, texts, images, videos, designs, and content on www.lunorv.com belong exclusively to Lunorv.

• No user may copy, distribute, resell, modify, or commercially use our brand content without written authorization.

• “Lunorv” trademark and visual identity are fully protected by intellectual property laws.

10. Privacy & Data Protection

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, store, and protect your personal data and health wearable data.

11. Disclaimer of Liability

To the fullest extent permitted by law:

• Our wearable devices and health data analysis are for daily reference only and do not constitute medical diagnosis, treatment advice, or medical service.

• We shall not be liable for any indirect loss, personal discomfort, health judgment deviation, or economic loss caused by user misuse.

• We are not liable for third-party service failures, including payment platforms, logistics, and social media plugins.

12. Third-Party Websites

Our website may contain links to third-party websites. We have no control over third-party content and assume no responsibility for third-party services and privacy rules.

13. Modification of Terms

We reserve the right to update these Terms of Service at any time.
Updated terms will be posted on www.lunorv.com. Continued use of the website after updates constitutes acceptance of the new Terms.

14. Termination

We may terminate or restrict your access to our website and services immediately if you violate these Terms, without prior notice.

15. Governing Law

These Terms shall be governed by the applicable international e-commerce laws and consumer protection regulations, excluding conflict of law rules.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us via official email:support@lunorv.com